Antwoord!

Antwoord! is dutch for Answer! and is the name of a chatbot built with Dialogue, and enabling Dutch citizens to pose complex queries to their municipalities.

Questions of users are analysed linguistically in a natural conversation whereby the system itself asks clarifications from the user, thus shaping a picture of the information need behind the question. As in a real life dialogue between people, the system thus finds the most important prerequisites to finally find the correct answer to the question.